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Pivot and Sinch connected two-way SMS and MMS directly to the HubSpot tools you already use, with RCS on the way. Tickets, workflows, the Conversations inbox, even your AI agents. Watch the demo to see the whole thing running.
A HubSpot Platinum Solutions Partner and a HubSpot Essential Partner App, working from one playbook.
of customers read a text within 5 minutes of it arriving
Source: Sinchof customers reply within 5 minutes of reading it
Source: SinchYour customers already answer texts faster than anything else you send them. Your team shouldn't have to leave HubSpot to catch up. Keep SMS in the CRM and every message logs to the contact record, every reply can trigger a workflow, and nothing gets stranded in some other app nobody remembers to check.
The Sinch messaging layer costs less per month than one avoided truck roll. And when the ticket closes, an SMS CSAT request gets a 60%+ response rate. Email asking the same question gets about 12%.
Contacts › Marcus Chen
Overview
Activities
Powered by Sinch Engage SMS
A working field service scenario, end to end. A conference room goes down, a ticket gets created, and the on-site contact gets a text. From there you watch:
Twelve minutes, no fluff. The complete field service scenario running live in HubSpot, plus the setup decisions that make it work. Drop your email and it plays right here.
One field. That's the whole form.
Sinch Engage installs straight from the HubSpot App Marketplace and adds SMS, MMS, and RCS as channels in the tools you already run. Texts send from workflows like any other step. Replies land in the Conversations inbox and log to the contact timeline. Delivery, replies, and opt-outs report out in their own App Home inside HubSpot, with consent tracking built in for US carrier compliance.
Sinch Engage covers the basics well. What it doesn't cover, like the extra logic and the edge cases their docs skip, is what we've already built before. Your rollout starts from a tested playbook, not a blank page.
Sinch
RCS isn't a replacement for SMS, it's a better experience layered on top, and it runs over data instead of the carrier text network. Here's the same Apex AV thread with RCS turned on.
Watch the demo and get two things:
We look at how your team handles tickets, response times, and customer communication today, then show you exactly where texting would move the needle. You get a written summary whether or not you move forward.
Real numbers, real sends, connected to your own HubSpot portal. Not a sandbox video, your actual data.
Pivot SLC is a HubSpot Platinum Solutions Partner. We build CRM architecture, automation, and AI agents for companies that run their business on HubSpot.
Sinch handles messaging for some of the biggest brands out there: SMS, MMS, and WhatsApp today, RCS coming soon, all through one platform. Sinch Engage is a HubSpot Essential Partner App.